索赔的英文商务信函（Request for Compensation regarding Damaged Shipment）

Request for Compensation regarding Damaged Shipment

Introduction:

Dear Sir/Madam,

We regret to inform you that the shipment from your company which was delivered to us on (insert date) was damaged upon arrival. The goods were in a completely unusable state, and it is very difficult for us to overlook this level of unacceptable quality. We have taken photographs of the damaged shipment which we are happy to send to you, detailing the unacceptable condition of our goods.

Explanation of the situation:

We had ordered (insert number and description of goods) from your company, and the goods arrived damaged due to careless handling during transit. We have been using your products for (insert number of years) and have never had any complaints earlier. Therefore, the fault in this instance can be attributed to mishandling of the shipment at some point between the factory and our warehouse.

Request for compensation:

We are requesting full compensation for the damaged goods. We have been negatively impacted due to these damages as we could not use them for our business operations, and had to source them from another supplier at a higher cost. The value of the damaged products is (insert amount) which we expect to be reimbursed for.

In addition, we request that your company takes strict measures to ensure this kind of situation doesn't arise again. We hope that you will take our request for compensation seriously, and will take the necessary steps to ensure that your delivery process is carefully monitored and improved upon going forward. We hope that this matter can be resolved amicably, and that we can continue to work as your valued and loyal partner.

Thank you for taking the time to consider our request. We eagerly await your response and resolution.

Yours sincerely,

(Insert Name and Designation)